At Nordic Essence, we value your privacy. This policy explains how we collect, use, share, and protect your personal data when you interact with our website, Nordicessence.ae, or our physical stores. By using our services, you agree to this policy.
- Data Collection
We collect personal information when you:
- Register on our website or in-store.
- Shop online or browse our website.
- Use our coupons, participate in promotions, or contact us.
- Engage with us via surveys, product reviews, or competitions.
Data collected includes your name, contact details, demographic information, preferences, and transaction history. We may also collect browsing data through cookies, web beacons, and log files to enhance user experience.
- Use of Data
We use your data to:
- Process and fulfill orders.
- Provide customer support and manage transactions.
- Improve our website and personalize your experience.
- Send promotional offers (if you opt-in).
- Prevent fraud and comply with legal obligations.
- Third-Party Disclosure
We share necessary data with service providers such as courier companies for order fulfillment. We do not sell, rent, or share your personal data unless required by law.
- Social Media Engagement
We manage social media accounts to interact with customers. Third-party platforms like Facebook and Instagram may use your data for targeted advertising.
- Your Rights
You may:
- Request access, correction, or deletion of your data.
- Object to data processing for marketing.
- Restrict or withdraw consent for data usage.
- Opt-Out Policy
To stop receiving promotional messages, use the unsubscribe link in emails or follow SMS opt-out instructions.
- Fraud Prevention
We do not request sensitive information via calls or messages. Report suspicious activity to customer@nordicessence.ae.
- Contact & Complaints
For inquiries or concerns about data privacy, email customer@nordicessence.ae.
- Liability & Jurisdiction
Nordic Essence is not liable for indirect damages from unauthorized access or data breaches. This policy is governed by UAE law, with disputes subject to Dubai courts.
